Privacy Notice.

Your information, handled with care

Davro Insurance Group, LLC helps people understand their insurance options and get support with their coverage. This notice explains how we handle information when you visit our website, ask us for help, schedule an appointment or work with our team.

It also explains your communication choices. Visiting our website or requesting help does not, by itself, give us permission to send you marketing text messages.

What we collect

The information we need depends on the help you request. It may include:

• Your name, email address, phone number, address and communication preferences.
• The type of coverage you are interested in, your appointment details and information you share with your agent.
• Application, enrollment, policy and service information needed for the insurance work you authorize. Depending on the product, this may include household, financial, health or other sensitive information.
• Messages, service requests, consent records, signatures and related records of our work together.
• Technical information from website and communication services, such as an IP address, browser information, pages requested, delivery status and security logs.

We receive information from you, people you authorize to act for you, and the carriers or service providers involved in your requested insurance work, as permitted by law.

How we use it

We use information to respond to you, find an appropriate agent, arrange appointments, prepare for discussions, help with applications, support existing coverage and keep accurate records. We also use it to manage communication preferences, protect our services, resolve concerns and meet our legal and insurance responsibilities.

We send promotional communications only as permitted by law and your choices. Information you provide for one purpose is not blanket permission for unrelated marketing.

Who may receive it

Information may be available to the Davro team members responsible for your request and to providers that help us carry out that work. These may include:

• Insurance carriers, authorized enrollment platforms and insurance support organizations involved in the quote, application, enrollment or service you request.
• GoGuruX, which supports our contact records, forms, scheduling and client communications.
• Google Workspace and Twilio, which support agency communications, scheduling or messaging where used.
• Website hosting, security and other operational providers.

We may also disclose information when required or permitted by law, to address fraud or security concerns, or as part of a lawful business transfer with applicable privacy protections. Providers and carriers may have their own privacy notices for information they handle independently.

Cookies and website tools

Our website and its embedded forms and calendars may use cookies or similar browser storage to support their features, remember settings and protect against misuse. Embedded services also receive technical information when your browser connects to them. Our website uses Google Fonts to display our typefaces; your browser connects to Google when loading those fonts.

You can manage cookies through your browser settings. Blocking storage or third-party services may affect a form or calendar. You can still contact us by phone or email for help.

We will update this notice and provide any required choices before adding analytics, advertising or chat tools that change how your information is handled.

Your communication choices

Email

Use the unsubscribe link in a Davro marketing email to stop marketing emails. You can also reply with your request or contact [email protected]. Tell us if you want to stop all optional contact or change how we reach you. We will honor your request as required by law and help arrange any necessary service communication through an appropriate channel.

Text messages

Our automated text-message program is not active yet. The following choices apply when it becomes available. For now, please contact your agent by phone or email.

Reply STOP to a Davro text to unsubscribe. Our messaging system also lists END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE and OPTOUT as opt-out words. Send just one word, by itself. You may receive one final confirmation. After that, we will not send additional texts unless you choose to opt in again.

Reply HELP for assistance, or contact us at [email protected] or (720) 500-5700. Message frequency varies. Message and data rates may apply. See our SMS Terms for more information.

Phone calls

Tell your agent, email us or call us to request that we stop optional calls. We will record and honor your request as required by law.

Declining marketing does not prevent you from requesting help. Stopping messages does not cancel an appointment, application or insurance policy. Please contact your agent separately about changes to those items. A new appointment, application or agent assignment does not automatically reverse a prior opt-out.

How long we keep information

We keep information for the time reasonably needed for the purpose it serves and for applicable insurance, legal, audit, dispute and recordkeeping requirements. Different records may have different retention periods. We may keep a limited record of an opt-out so we can continue to honor it.

A deletion request does not require us to remove information that we are legally required or permitted to retain. We will explain applicable limits when responding to a request.

Keeping information safe

We use reasonable administrative and technical safeguards appropriate to the information and services involved. No website, email or storage system can guarantee complete security. Please let us know if you believe information sent to or held by Davro has been exposed or used improperly.

Your privacy requests

Depending on where you live, the information involved and applicable law, you may have rights to access, correct or request deletion of personal information, obtain a copy, withdraw consent, object to certain uses or appeal a decision about a request. Some insurance information is subject to separate privacy rules and exceptions.

To make a request, email [email protected], call (720) 500-5700 or write to us at the address below. Please describe what you need without sending sensitive documents. We may need to verify your identity or an authorized representative’s authority before disclosing or changing private information. We will respond within the time required by applicable law and will not treat you unfairly for exercising a privacy right.

Information about children and family members

Our website is intended for adults arranging insurance help. A parent, guardian or other authorized person may provide information about a child when needed for requested family coverage. Please do not provide someone else’s private information without appropriate authority.

Other websites and changes to this notice

Links to social media, carriers and other websites take you to services with their own privacy practices. We will update the effective date when this notice changes and provide additional notice when required.

This website notice does not replace a separate privacy notice or authorization that applies to a particular insurance product, carrier or service.

Contact us

Privacy requests: [email protected]
General help: [email protected]
(720) 500-5700
Monday through Friday, 9:00 AM to 6:00 PM Mountain Time